Roles and ResponsibilitiesRoles and Responsibilities
- Emails process, professionally to provide information about products and services and obtain details of complaints.
- Keep records of customer interactions, details of inquiries, complaints, and comments as well
as make sure actions are taken on the same.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Customer Interview: Schedule and conduct customer interviews to extract information from
users for user experience understanding, usability understanding, and ideation.
Desired Candidate Profile
- Excellent communication written & verbal
- Go-getter attitude
- Experience in customer/email support will be a plus point.
- Freshers with excellent written & verbal communication can apply.
Role:Technical Support Engineer
Salary: 3,00,000 - 3,25,000 P.A.
Industry:IT Services & Consulting
Employment Type:Full Time, Permanent
UG:B.Tech/B.E. in Electronics/Telecommunication, Computers,BCA in Computers,B.Sc in Computers
PG:MCA in Computers,M.Tech in Computers, Electronics/Telecommunication
Doctorate:Doctorate Not Required
We are a Mumbai (Thane) based , specialist open source application startup with focus on providing complex functional solutions on the popular WordPress and Magneto platforms. Our work involves pure development services ranging from complete plugin development, UI/UX implementations, API programming to full featured e-commerce solutions, payment gateway integrations, etc. Besides we have a major foray into web based products which is currently under process.